Privacy Policy

Effective Date: October 26, 2023

Welcome, cherished collector, to the Steinbach Shop. Just as we craft and curate heirlooms with care, we handle your personal information with the utmost respect, security, and transparency. This Privacy Policy outlines our practices concerning the collection, use, and protection of your data, reflecting our commitment to your trust and peace of mind.

1. Our Commitment to You

At Steinbach Shop, we understand that your journey as a collector is personal and precious. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other global privacy standards.

2. Information We Collect

To provide you with a seamless and magical collecting experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping and billing address, phone number.
• Payment Information: Credit card type (Visa, MasterCard, JCB), PayPal account details, and transaction history. Please note that we do not store full credit card numbers on our servers; payments are processed through secure, encrypted gateways.
• Account Information: If you create an account, we store your login details, order history, saved preferences, and shipping addresses to expedite future purchases.
• Technical and Usage Data: IP address, browser type, device information, pages visited on our site, and interaction data collected via cookies and similar technologies.
• Communication Data: Correspondence with our customer care team, including emails sent to [email protected].

3. How We Use Your Information

Your data allows us to honor our promise of a secure, straightforward, and trustworthy experience:

• To process and fulfill your orders for nutcrackers, pyramids, music boxes, and other collectibles.
• To communicate with you regarding your order status, shipping updates, and customer service inquiries.
• To improve our website, product offerings, and customer service based on your interactions and preferences.
• To prevent fraud and enhance the security of our payment systems.
• To comply with legal obligations and enforce our terms of service.
• With your consent, to send you curated information about new collections, limited editions, and seasonal offerings that may interest a discerning collector like you.

4. Data Sharing and Disclosure

We treat your data as the confidential treasure it is. We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Trusted partners who assist us in payment processing (e.g., PayPal, credit card processors), order fulfillment, shipping (e.g., global carriers), and IT services. These partners are contractually bound to protect your data and use it solely for the services they provide to us.
• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Steinbach Shop, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, with continued protection under this policy.

As a global shop, your data may be transferred to and processed in countries outside your residence, including the United States. We ensure such transfers are protected by appropriate safeguards under applicable law.

5. Data Storage and Security

We employ advanced encryption and security protocols to safeguard your information, mirroring the care we put into crafting our heirlooms. Your data is stored on secure servers with limited access, and we retain it only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Despite our rigorous measures, no online transmission or storage is 100% secure. We encourage you to protect your account credentials and notify us immediately at [email protected] if you suspect any unauthorized activity.

6. Your Rights and Choices

As a valued collector, you have certain rights regarding your personal data:

• Access and Correction: You may access, update, or correct your account information at any time by logging into your Steinbach Shop account.
• Data Portability and Deletion: You may request a copy of your data or request its deletion, subject to legal limitations. Please contact us to exercise these rights.
• Marketing Communications: You may opt out of marketing emails by clicking the “unsubscribe” link in any email or by contacting us.
• Cookie Preferences: You can manage your cookie settings through your browser controls. Please note that disabling certain cookies may affect your website experience.
• Do Not Track: Our website does not currently respond to “Do Not Track” signals. We instead provide you with the cookie management options described above.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences, such as items in your cart or language selection.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period). The types of cookies we use include:

• Essential Cookies: Necessary for the website to function, such as enabling secure checkout.
• Performance Cookies: Help us understand how visitors interact with our site, allowing us to improve its performance.
• Functional Cookies: Remember your preferences to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements about our collections on other websites you may visit.

By using our website, you consent to our use of cookies as described here. You may adjust your browser settings to refuse cookies, but please note that some features of the Steinbach Shop may not function properly as a result.

8. Children’s Privacy

Our collectibles are crafted for all ages to enjoy, but our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy occasionally to stay informed.

10. Contact Us

Steinbach Shop – Bringing Global Christmas Traditions Home Since 2025.
Where every delivery is a promise of enchantment fulfilled, and every privacy commitment is a pledge of trust honored.