Welcome to the Steinbach Shop FAQ. Here, we aim to answer your questions about our cherished collectibles, shipping, and services. Our goal is to ensure your experience with us is as magical and seamless as the holiday traditions we help you build.

About Our Products & Collection

What types of products does Steinbach Shop offer?
We specialize in handcrafted, heirloom-quality holiday collectibles that bring global Christmas traditions into your home. Our curated collection includes: Limited Nutcrackers, Christmas Pyramids, Smokers, Music Boxes, Ornaments, and more. Each piece is selected for its craftsmanship and timeless charm.
Are your products authentic and of high quality?
Absolutely. Every nutcracker, pyramid, and smoker in our collection is chosen for its exceptional craftsmanship and attention to detail. We focus on pieces that are not just decorations, but future heirlooms designed to be cherished for generations.
Do you offer limited edition items?
Yes! Our Limited Nutcrackers are exclusive pieces designed to crown a collection. These items are produced in small quantities and often come with special packaging, enhancing their long-term value and uniqueness.

Ordering, Payment & Account

What payment methods do you accept?
We accept major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history and save your details for a faster future shopping experience.
Can I modify or cancel my order after placing it?
To ensure swift processing, orders are prepared shortly after placement. Please contact us immediately at [email protected] if you need to make a change, and we will do our best to assist you before your item ships.

Shipping & Delivery

Where do you ship to?
We proudly ship our holiday treasures worldwide! However, due to logistical complexities, there are occasional limitations to some remote regions, particularly in parts of Asia. Our checkout system will automatically notify you if we cannot deliver to your address.
What are my shipping options and costs?
We offer two transparent shipping methods:

🚚 Standard Shipping: $12.95 flat rate. Your order is shipped via premium carriers (DHL/FedEx) with full tracking. Delivery typically occurs within 10-15 business days after dispatch.

🎁 Free Standard Shipping: Our gift to you on orders over $50! Shipped via EMS, delivery typically occurs within 15-25 business days after dispatch.
How long does order processing take?
Each piece is lovingly inspected and packaged with care. Please allow 1-2 business days for order processing before your item is dispatched. You will receive a tracking notification once it’s on its way.
How can I track my order?
Once your order is dispatched, you will receive a shipment notification email containing your tracking number and a link to follow your parcel’s journey to your festive hearth.

Returns, Exchanges & Care

What is your return policy?
Your satisfaction is paramount. If your item does not meet your expectations, you may initiate a return within 15 days of the delivery date. The item must be in its original, unused condition with all packaging intact.
How do I start a return?
Please contact our customer care team at [email protected] to initiate a return. We will provide you with detailed instructions and a return authorization.
How should I care for my collectible upon arrival?
Gently inspect your piece to ensure it has arrived perfectly. We recommend saving all original packaging, especially for limited editions, as this contributes to the item’s value and ensures its protection for years to come.

Contact & Support

How can I contact customer service?
Our dedicated team in Indianapolis is here to help with any questions about your order, shipping, or our products.
Email: [email protected]
Mailing Address: Steinbach Shop, 3844 Raintree Boulevard, Indianapolis, US 46225
What are your customer service hours?
We strive to respond to all inquiries within 24-48 hours during regular business hours, Monday through Friday.

Thank you for allowing Steinbach Shop to be a part of your holiday story. We are honored to handle the logistics so you can focus on the joy of collecting, gifting, and creating memories that last a lifetime.

Steinbach Shop – Bringing Global Christmas Traditions Home Since 2025. Where every delivery is a promise of enchantment fulfilled.