Delivery

At Steinbach Shop, we understand that the anticipation of welcoming a new heirloom into your home is part of the holiday magic itself. Whether you’ve discovered the perfect Limited Edition Nutcracker to crown your collection, a mesmerizing Christmas Pyramid destined to be your living room’s centerpiece, or a charming Smoker to gift a loved one, we are dedicated to ensuring its journey to you is as smooth and reliable as the craftsmanship within each piece.

Our mission extends beyond curating timeless treasures; it includes delivering them to your doorstep with care, clarity, and commitment, no matter where in the world you are building your holiday traditions.

Our Shipping Process: Timely & Transparent

Once your order for a cherished collectible is placed, our dedicated team in Indianapolis springs into action with the same attention to detail we value in our products.

• Order Processing: Please allow 1-2 business days for us to carefully prepare, inspect, and lovingly package your selected item(s). We ensure every nutcracker, music box, and ornament is secure for its voyage.
• Dispatching Your Treasure: After processing, you will receive a shipment notification with tracking information, so you can follow your parcel’s journey every step of the way.

Global Shipping Options Designed for You

To serve our global community of collectors and dreamers, we offer two clear and reliable shipping methods:

Please Note: While we strive to deliver worldwide, there are occasional limitations to remote or logistically complex regions in Asia and elsewhere. Should any restrictions apply to your location, our system will inform you during checkout.

Our Assurance & Care Upon Arrival

We want your unboxing experience to be pure delight. Each item is packed with the utmost care to protect its intricate details. Upon receipt, we invite you to:

• Inspect your piece gently and ensure it has arrived in perfect condition.
• Save all original packaging, especially for limited editions, as it contributes to the item’s long-term value.

Hassle-Free Returns: Your Peace of Mind

Your complete satisfaction is paramount. If for any reason an item does not meet your expectations, we offer a straightforward return policy.

• Return Window: You have 15 days from the date of delivery to initiate a return.
• Condition: Items must be returned in their original, unused condition with all packaging intact.
• Please contact our customer care team at [email protected] to initiate a return and receive detailed instructions.

Thank you for allowing Steinbach Shop to be a part of your holiday story. We are honored to handle the logistics, so you can focus on the joy of collecting, gifting, and creating memories that last a lifetime.